Going Above and Beyond

Going Above and Beyond

Reach the Pinnacle of Customer Service by Learning How to . . . Think and Act Like A Concierge

eBook - 2015
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Whether for a business owner or an employee, this guide will show how to offer concierge-level customer service that will provide an edge in today's competitive business world. From interviews with top concierges to helping review nonverbal cues and body language, the information presented will help polish a professional image, refine communication skills, and teach the core beliefs and values that lead to extraordinary customer service. --Provided by publisher.
Publisher: [Place of publication not identified] : NewRoad Publishing, 2015
ISBN: 9781931109147
Characteristics: 1 online resource (160 pages)
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Additional Contributors: enki Library (Online service)


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