Customer Service in Libraries

Customer Service in Libraries

Best Practices

Book - 2013
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In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers. As past Public Library Association President Audra Caplan writes in her introduction to this book, "There is nothing magical about providing excellent customer service; it just takes the right people, the right philosophy and the passion to make it a reality." If you have got all that, here in this book are the best practices to make stellar customer service a reality for your library's users
Publisher: Lanham : The Scarecrow Press, Inc., 2013
ISBN: 9780810887497
0810887495
9780810887480
0810887487
Characteristics: x, 108 pages : illustrations ; 23 cm
Additional Contributors: Messina, Michael
Harmon, Charles 1960-

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