One Night at the Call Center

One Night at the Call Center

A Novel

Book - 2007
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Press 1 for technical support.
Press 2 for broken hearts.
Press 3 if your life has totally crashed. . . .

Six friends work nights at a call center in India, providing technical support for a major U.S. appliance corporation. Skilled in patience-and accent management-they help American consumers keep their lives running. Yet behind the headsets, everybody's heart is on the line.

Shyam (Sam to his callers) has lost his self-confidence after being dumped by the girl who just so happens to be sitting next to him. Priyanka's domineering mother has arranged for her daughter's upscale marriage to an Indian man in Seattle. Esha longs to be a model but discovers it's a horizontal romp to the runway. Lost, dissatisfied Vroom has high ideals, but compromises them by talking on the phone to idiots each night. Traditional Radhika has just found out that her husband is sleeping with his secretary. And Military Uncle (nobody knows his real name) sits alone working the online chat.

They all try to make it through their shifts-and maintain their sanity-under the eagle eye of a boss whose ego rivals his incompetence. But tonight is no ordinary night. Tonight is Thanksgiving in America: Appliances are going haywire, and the phones are ringing off their hooks. Then one call, from one very special caller, changes everything.

Chetan Bhagat's delicious romantic comedy takes us inside the world of the international call center, where cultural cross-wires come together with perfect pathos, hilarity, and spice.
Publisher: New York : Ballantine Books, 2007
ISBN: 9780345498328
Characteristics: 310 p. ; 21 cm


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aditi25 May 06, 2014

The book was wayyy better than the movie.

ranjanis Jul 24, 2012

Was good until the part where they try to do something to keep the call center in business.

Jan 28, 2012

Plan to read more books by this author.

Aug 03, 2010

Just finished reading One Night @ the Call Center and found it truly brilliant fiction in all respects. I was laughing out loud several times each page at the wonderful humour. At the same time I was feeling the intense spirituality and honesty of god's advice to these depressed young people (there is one older person as well but he is less involved). Having worked very closely with Indian call centers and India generally over the past few years I found the setting, characters, insight and observations spot on. This book should be mandatory reading for anyone involved in global resourcing.

Dec 11, 2009

Ok book. Very disappointed with the end.


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Jan 29, 2012

about someone plot goodread it


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